The Keller Pointe Rec Center- Operations AuditKeller, TX
Counsilman –Hunsaker has had a long term relationship with the City of Keller starting in 2002 with the creation of an enterprise plan for the development of a new recreation aquatic center and the subsequent design work with the facility opening in 2004. In 2012, the firm was retained to complete an operational audit of the existing facility to identify opportunities for improvement. The study process included meeting with 25 stakeholder groups, a telephone survey of 300 households, and a detailed evaluation of the operations of the facility. The findings included tactical recommendations to maximize operations and options for future development to retain The Keller Pointe’s position in the market as an operation leader with a first-class facility while achieving generating revenue to cover 100% of its operating cost.